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Store Policy

Customer Care

Welcome to Ascend Flooring, your premier destination for all your flooring needs. As a leading provider in the industry, we take pride in delivering exceptional products and services to our valued customers. Whether you choose to shop with us online or in-person, we offer a wide selection of high-quality flooring materials suitable for both residential and commercial spaces.

At Ascend Flooring, we understand the importance of peace of mind when it comes to your investment. That's why we go above and beyond to provide comprehensive warranties for our products and installations. For residential projects, we offer an impressive 20-year structure warranty, ensuring the long-lasting durability and reliability of your flooring choice. Additionally, our installation services come with a generous one-year warranty, giving you added confidence in our workmanship.

For our commercial clients, we provide a 5-year warranty on our products, allowing you to focus on your business without worrying about your flooring's performance.

Our team of experienced professionals is dedicated to delivering the highest level of customer satisfaction. From selecting the perfect flooring solution to expert installation, we are here to guide you through every step of the process. Should you encounter any issues or have questions about your warranty, our attentive customer care team is ready to assist you promptly.

Choose Ascend Flooring for exceptional quality, unmatched warranties, and a seamless flooring experience. We look forward to helping you transform your space with beautiful and enduring flooring solutions that will elevate your environment for years to come.

Privacy & Safety

At Ascend Flooring, your privacy and safety are of utmost importance to us. We understand the value of creating a secure environment for both our customers and our team. To ensure your peace of mind, we have taken proactive measures by maintaining liability insurance and worker insurance coverage.

Our liability insurance provides protection against any unforeseen circumstances that may occur during the installation process. This coverage ensures that you are safeguarded against any potential damages or accidents that could arise while our skilled professionals are working on your project.

Additionally, our worker insurance coverage further demonstrates our commitment to safety. By prioritizing the well-being of our team members, we create a work environment that is not only efficient but also compliant with all relevant regulations and standards. This insurance coverage offers added protection to our dedicated workers, ensuring that they are covered in the event of any work-related incidents.

With Ascend Flooring, you can have full confidence in our commitment to your privacy and safety. We strive to provide a worry-free experience throughout your flooring journey, from the moment you engage with us until the project is successfully completed. Should you have any further inquiries regarding our privacy policies or safety measures, our knowledgeable customer care team is always available to address your concerns.

Choose Ascend Flooring for a reliable and secure flooring solution, backed by our comprehensive insurance coverage and unwavering dedication to your satisfaction.

Payment Methods

Wholesale Inquiries

At Ascend Flooring, we understand the unique requirements and demands of the wholesale market. Our extensive range of flooring materials, including a wide variety of styles, colors, and finishes, ensures that you'll find the perfect options to suit your clients' needs. Whether you're working on residential developments, commercial spaces, or any other type of project, our wholesale offerings are designed to meet your expectations.

By partnering with Ascend Flooring, you gain access to a dedicated team of professionals who are committed to providing exceptional service and support. Our knowledgeable staff can assist you in selecting the ideal flooring options, ensuring that they align with your design vision and budget requirements. We value building long-term relationships with our wholesale partners and strive to offer competitive pricing and flexible ordering options.

We invite builders, designers, and real estate agents to explore our wholesale offerings and experience the Ascend Flooring difference. Contact our dedicated wholesale team today to discuss your specific requirements, request samples, or receive personalized assistance. We look forward to collaborating with you and providing the flooring solutions that will elevate your projects and exceed your clients' expectations.

Payment Methods

- Credit / Debit Cards
- Online transfer

- Offline Payments 

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